Privacy Policy

【privacy policy】

When handling personal information of customers and employees that is necessary for business operations, our company has established this policy in accordance with our Code of Ethics, established a personal information management system, and will respond responsibly as a company.

Policy 1. We will identify the purpose of use of personal information as much as possible and handle it appropriately within the scope necessary to achieve that purpose. We will also take measures to prevent use for any other purpose.
Policy 2. We will collect personal information in a lawful and appropriate manner.
Policy 3. We will not provide personal information to third parties without the consent of the individual.
Policy 4. When managing personal information, we will strive to take necessary and appropriate measures to prevent leakage, loss, or damage, and to ensure other safe management.
Policy 5. When handling personal information, we will strive to ensure that the individual who provided the information is appropriately involved, and to keep the information as accurate and up-to-date as possible.
Policy 6. We will comply with laws and regulations regarding personal information protection, and will establish internal regulations regarding personal information protection that we continually review and comply with.
Policy 7. We have set up a desk to respond to complaints and inquiries regarding personal information protection and will strive to respond appropriately.
We respect the privacy of our users (hereinafter referred to as “Users”) and will handle Users’ personal information (defined below) with the utmost care.

[Definition of personal information]

Personal information refers to information about an individual user that can identify the user, such as name, address, telephone number, email address, and other descriptions that make up the information. In addition, even if the information alone cannot identify the user, it can be easily collated with other information, which can ultimately identify the individual user, and this information is also included in personal information.

[Purpose of use of personal information]

The purposes for which personal information is used on this website are as follows. We will not use it beyond the scope of those purposes without the individual’s consent.
(1) To authenticate registered members of this website and provide various member services.
(2) To provide the “accommodation reservation service” provided via the internet or telephone and to carry out related business.
(3) To provide user and reservation information to us based on the user’s reservation application as described in (2) above.
(4) To provide email services, various notices, and other information to users who have separately agreed to such services.

In addition, we may create statistical data based on the personal information provided, processed to prevent the identification of individuals.
We reserve the right to use such statistical data without any restrictions.

[Optionality of providing personal information]

The personal information items required for the provision of each service on this site are marked as “required items” on the registration screen. If you do not enter these items, you may not be able to make a reservation with our company or receive each service.

[Provision of personal information to third parties]

As a general rule, we do not provide personal information to third parties without the user’s consent. We will only provide such information after specifying the recipient and the content of the information provided and obtaining the user’s consent. However, in the following cases, we may provide personal information without the user’s consent, provided that such disclosure does not violate applicable laws and regulations.
(1) When we reasonably determine that a user’s actions, such as making reservations for commercial or other purposes, transferring rights, making multiple reservations, or registering false information, which are prohibited by our User Terms and Conditions, are detrimental to us or a third party.
(2) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the user’s consent.
(3) When cooperation is required for a national or local government agency, or a party commissioned by them, to carry out duties prescribed by law, and obtaining the user’s consent would interfere with the performance of those duties.
(4) When disclosure of personal information is requested by a court, public prosecutor’s office, police, bar association, consumer center, or other organization with equivalent authority. (5) When a user explicitly requests disclosure or provision of personal information to a third party.
(6) When disclosure or provision is permitted by law.
(7) When personal information handling operations are outsourced in part or in whole to the extent necessary to achieve the purpose of use.
(8) When personal information is provided in connection with business succession due to a merger or other reason, and the information is handled within the scope of the purpose of use prior to the succession.

[Scope of Third Parties]

In the following cases, the recipient of personal information will not be considered a third party.
(1) When we outsource part or all of the handling of personal information to the extent necessary to achieve the purpose of use. (We are responsible for the handling of personal information by the outsourced party.)
(2) When personal information is provided in connection with business succession due to a merger or other reason.

[Outsourcing of Personal Information Processing]

We may outsource part or all of our personal information handling operations to an outsourced party. Please note that we are responsible for the handling of personal information by the outsourced party.

[Changes to Personal Information, etc.]

In principle, only the individual concerned may request disclosure, correction, or suspension of use of their personal information. If you are a registered member of this website, you can view, change, or delete your personal information at any time online. For other users, please contact our inquiry desk. However, we may decline to disclose your personal information if it poses a risk to the life, body, property, or other rights or interests of the user or a third party, if it significantly interferes with the proper operation of this website’s services, or if it violates other laws and regulations. Furthermore, we may decline to suspend the use of your personal information or its provision to third parties (hereinafter referred to as “suspension of use, etc.”) if such suspension would require significant expenses or would be otherwise difficult, and we take alternative measures necessary to protect your rights and interests.

[Accuracy of Personal Information]

This website strives to process your personal information accurately. However, you are responsible for ensuring that the personal information you provide is accurate and up-to-date.

[Restrictions on the Collection of Sensitive Personal Information]

As a general rule, this website does not collect personal information that includes the following. However, this does not apply if the user provides it themselves.
(1) Matters related to ideology, beliefs, and religion
(2) Matters related to race, ethnicity, family origin, registered domicile (excluding prefecture), physical or mental disabilities, criminal history, and other factors that may lead to social discrimination
(3) Matters related to workers’ right to organize, collective bargaining, and other collective actions
(4) Matters related to participation in collective demonstrations, the exercise of the right to petition, and the exercise of other political rights
(5) Health care and sexual life

[Personal Information Management]

We strive to implement appropriate security measures to prevent the loss, misuse, and alteration of personal information under our control. Personal information is stored in a secure environment inaccessible to the general public.

[Identity Verification]

When responding to requests for disclosure, correction, deletion, or suspension of use of personal information, we will verify your identity using personally identifiable information (such as name, address, telephone number, date of birth, email address, membership number, and password). However, we are not responsible for any unauthorized access to or use of personally identifiable information.

[About the Acquisition and Use of Non-Personally Identifiable Activity History]

We use cookies to protect user privacy, improve user convenience, deliver advertisements, and collect statistical data. We may also use cookies, JavaScript, and other technologies to collect user activity history on the site (e.g., accessed URLs, content, and browsing order). However, cookies and activity history do not contain any personal information.

[About the Acquisition of Access Logs]

This site may collect access logs to improve user convenience and compile statistical data. Except as required by law, access logs will not be disclosed to third parties. If you refuse to submit access logs, you may not be able to use this site properly.

[About the Acquisition of Device Numbers]

This site uses a unique device authentication number (hereinafter referred to as “device number”) for your mobile device to improve user convenience, deliver advertisements, and collect statistical data. Notification of device number can be set for each device. Failure to notify your device number may result in some services and features of this site not functioning properly.